Wren Help Center

Getting Started

1. How Wren works

You answer a short quiz — about two minutes. What you want to work on, what's actually
going on in your life right now, your first name, how long you'd like the session to be,
which voice you'd like to hear, and the background sound you find most relaxing.

Then we build a hypnotherapy audio session just for you. Not "picked for you from a
library" — written for you. Your name, your situation, and your goal are woven into the
session itself. It's ready in minutes, and it lives in your private library where
you can stream it or download it anytime.

Your first personalized session — a Reset, the shortest tier — is free. After that,
members get six new personalized sessions every month — two of each tier: Reset (about
15 minutes, or its ~10-minute affirmation form), Restore (about 20), and Deep (about
30). Every one is written for you — nothing is off-the-shelf.

That's the whole loop: tell us what's going on → get a session made for exactly that →
listen tonight.

2. How your sessions are made (yes, we use AI — here's how)

We believe you deserve a straight answer to this, so here it is.

Every Wren session is built on protocols written and approved by a certified clinical
hypnotherapist with over 20 years in practice. The structure of every session — how it
opens, how it guides you into deep relaxation, how suggestions are framed, how it ends —
comes from those human-authored protocols. The AI never invents its own therapeutic
approach.

What the AI does is personalization: it takes the protocol for your goal and fills in
you — your name, your words, your situation — so the session speaks to your Thursday
interview, not a generic "stressful event." Then the audio is narrated using
professional, licensed voice technology and mixed with your chosen soundscape.

Every generated script also passes an automatic safety check before it becomes audio,
and flagged sessions are reviewed by a human every week.

So: human expertise decides what a session says and does. AI makes it yours. We
think that's the right division of labor, and we'll always be upfront about it.

3. Your first session: getting the most from it

A few tips from two decades of practice:

• Pick the real thing. In the quiz, describe what's actually going on in your own words. "I can't stop replaying a conversation with my sister" makes a far better session than "stress."
• Choose your moment. Somewhere you won't be interrupted, phone on Do Not Disturb. For sleep sessions, listen in bed with the lights out.
• Headphones help but aren't required.
• Don't try hard. Hypnotherapy isn't about forcing anything — if your mind wanders, that's normal and fine. Just let the voice bring you back.
• Repeat listening works best. Most people notice the most from a session they've played several nights in a row.

4. Changing your quiz answers & getting new sessions

Your quiz answers aren't a tattoo. Life changes weekly — your sessions should too.

Every time you create a new session, you go through a short version of the quiz again:
new goal (or the same one), new description of what's going on, your choice of voice,
length, and soundscape. Each new session uses one session credit of that length — a
30-minute session draws on a 30-minute credit.

Want a different voice or name pronunciation? Choose them fresh in the quiz each time
— those carry into every future session automatically.

Sessions & Credits

5. Session credits & how rollover works

Your membership includes six personalized sessions every month: two of each tier —
Reset, Restore, and Deep. Each time you generate a new personalized session, that uses
one credit of that tier — tiers aren't interchangeable, so a Deep session needs a Deep
credit. A Reset credit covers either of Reset's two forms: the 15-minute session or the
~10-minute affirmation session. (Listening again is always free — your library is yours,
and replaying sessions never costs anything.)

Rollover: unused credits roll over for one extra month, and they keep their length.
So if you finish March with one Restore credit unused, it's still good through April,
on top of April's fresh six. That also means the most you can have banked at once is
twelve — two months' worth. Credits older than that expire, which keeps the service
sustainable for everyone.

The credit counter at the top of your library always shows what you have in each tier.
The 3-session pack ($29) works a little differently:
it's one session of each tier — one Reset, one Restore, one Deep — and pack credits
never expire.

6. Don't love a session? Regenerate it

It happens — maybe the session leaned on an angle that didn't fit, or the pacing wasn't
right for you tonight.

Want a different tier, ending, or description? Start a new session from the quiz —
every fresh take is written from scratch, so no two sessions are the same.

If a session ever feels genuinely wrong — not just "not my taste" — please email
joel@motivationalhypnotherapy.com and tell us which session and what happened. A human reads every one,
and it's how we make the whole system better.

7. Voices: choosing the right one for you

Wren offers two narrators, and you choose yours in the quiz:

• Joel Thielke — the certified clinical hypnotherapist who designed every Wren protocol. Two decades of session delivery are in this cadence. Unhurried, warm, and direct.
• Rachael Meddows — a certified clinical hypnotherapist who trained under Joel and works from the same protocols he wrote. Her delivery settles a little softer and a little slower.

Narration is AI-generated: licensed synthetic voice models of each narrator's own voice, created with their consent — that's what lets every session be written for you personally. There's no wrong answer — many listeners simply find one voice easier to let go with. Your choice is remembered for next time, and every session you've already made stays exactly as it was built.

8. Session length & endings (sleep fade-out vs. wake-up)

Tiers: choose Reset (about 15 minutes), Restore (about 20), or Deep (about 30) when
you create a session. Reset also comes as a ~10-minute affirmation session — your own
words, spoken to you and with you, finishing awake and clear. Every tier is a complete,
fully structured session; they differ in how much room the session has to work. Your
monthly credits are typed by tier (two of each), so the tier you pick draws on that
tier's credits.

Lengths are approximate, and that's on purpose. Your session isn't assembled from
pre-cut clips to hit a stopwatch time — it's written for you, then recorded in one
continuous take. So a 20-minute session usually lands somewhere around 19 to 21 minutes,
and the same is true at every length. We'd rather let a thought finish than clip it to
make a number.

Endings — this matters more than people expect:

• Sleep fade-out — the session ends by guiding you down into sleep. The voice softens and fades; there's no "wake up" at the end. Choose this for bedtime.
• Wake count-up — the session ends by counting you back up to full, refreshed alertness. Choose this for daytime listening, or any session you'll play before doing anything that needs your full attention.

If you fall asleep during a wake-up session, that's fine and completely safe — you'll
simply drift into normal sleep and the audio will end on its own.

9. Downloading sessions & listening offline

Every session in your library has a Download button — you get a standard MP3 file
that plays in any audio app, on any device. Downloads are included with membership at no
extra cost.

Good to know:

• Downloaded sessions are yours to keep for personal use, even if you later cancel.
• On iPhone/iPad, downloads save to the Files app (or play directly in your browser).
• The library also streams from any browser — phone, tablet, laptop — no app install needed. Log in at wren.rest and press play.

10. Playback problems? Try this first

Most playback hiccups clear up with one of these:

1. Refresh the page — the player reloads and resumes.
2. Check your connection — streaming needs a steady connection; if yours is spotty, download the session instead and play it locally.
3. Try another browser — Safari, Chrome, and Firefox are all supported; an outdated browser is the most common culprit.
4. Volume & Bluetooth — if you hear silence, check your device isn't sending audio to a paired speaker in another room (it happens more than you'd think).
5. Still stuck? Email joel@motivationalhypnotherapy.com with your device + browser and which session — we'll usually have you fixed within a day, and if a generation genuinely failed we'll restore the credit automatically.

Billing

11. Plans, prices & renewal

Renewal is automatic — monthly plans renew each month on your start date, annual plans
renew yearly. Your renewal date is always shown on your Account page. Manage everything
(plan, card, cancellation) from your Account page, which opens your secure billing
portal — we never see or store your card number; payments are handled by Stripe.

Prices shown before tax; sales tax is added at checkout where required.

12. Canceling or pausing your membership

You can cancel in about 20 seconds, yourself, with no phone call and no guilt trip:
Account → Manage billing → Cancel (opens the secure Stripe portal).

When you cancel:

• Your membership stays fully active until the end of the period you've already paid for.
• Your downloaded sessions are yours to keep, always.
• Your library remains viewable; generating new sessions stops when the paid period ends.

13. Refunds

Our policy is simple and human:

• Any charge under $20 (a monthly renewal, for example): if something went wrong or you're just not happy, email joel@motivationalhypnotherapy.com and we'll refund it — approved automatically, no interrogation, typically back on your card within 5–10 business days. That automatic approval covers one refund per customer per 12 months; after that a human reads your note, and we still say yes where it's reasonable.
• Session packs: every pack session is written and produced individually for you, so packs work on a make-it-right basis. If a session fails or comes out wrong, we rebuild it free — and if the rebuild fails too, we refund the pack. Haven't generated anything from your pack yet? Full refund within 7 days, just email. Sessions that came out correctly are yours to keep and aren't refundable — each one is made once, for you.
• Annual plans: within 7 days of a new annual purchase or renewal, email us and we'll refund it in full, as long as you've generated fewer than 2 sessions in that period. Past 7 days, or if you've made more, write to us anyway — we'll work out a fair resolution.
• Something technically broke (a session failed to generate, a double charge)? We'll refund or credit it regardless of timing. Always.

The full terms are in Section 8 of our Terms of Service.

We ask one favor: tell us why, if you're willing. Refund reasons are one of the main
ways we find and fix real problems.

14. Founding member terms

The founding offer — $99/year for the first 100 members — is our thank-you to the
people who trusted us first. The fine print, kept short:

• It's the full Annual plan. Nothing is stripped down.
• Your renewal price is locked at $99/year for as long as you stay continuously subscribed — even when the standard annual price is higher.
• If you cancel and later return, you return at the then-current standard price (the lock is for continuous membership).
• The offer is limited to 100 memberships, one per person, during the launch window. When it's gone, it's gone — the counter on the pricing page is real.

Account & Privacy

15. Your data, your privacy, your rights

What you tell us in the quiz is personal — sometimes deeply personal. Here's our promise,
in plain words:

• We never sell your data, and no third party gets your quiz answers for its own use. Your answers go only to the contracted providers that write and narrate your session, bound to our instructions (privacy policy has the full list). They're used for exactly one thing: building your sessions.
• Your quiz answers are stored securely and linked only to your account.
• Payment details are handled entirely by Stripe; we never see your card number.
• We ask for your consent before collecting quiz answers, and you can withdraw it.

Your rights (including Washington's My Health My Data Act): because quiz answers can
relate to your wellbeing, you have the right to:

• See the personal and consumer health data we hold about you,
• Withdraw consent for us to collect or use it,
• Have it deleted — fully and permanently.

To exercise any of these, email joel@motivationalhypnotherapy.com with the subject "Privacy request"
from the email on your account. We'll confirm within a few days and complete deletion
requests within 30 days, including asking any service providers to do the same. If you
ever feel we haven't handled a request properly, our privacy policy explains how to
appeal and how to contact the Washington Attorney General.

Full details live in our Privacy Policy at wren.rest/privacy.

16. Deleting your account

Deleting your account is permanent and includes: your profile, quiz answers, generated
session audio in your library, ratings, and email subscription. It does not delete
files you've already downloaded to your own devices (those are yours), and we retain the
minimal billing records the law requires us to keep (handled by Stripe).

Two ways to do it:

1. From your Account page — the "Delete my account" control removes your account and everything in it, including instructing our processors to delete, immediately and self-serve.
2. Or email joel@motivationalhypnotherapy.com with the subject "Delete my account" from your account email, and we'll take care of it and confirm when complete (within 30 days, usually much faster).

If you have unused paid time, ask us about a refund before deleting — see article 13.

Listening & Safety

17. When (and when not) to listen — please read this one

Hypnotherapy audio guides you into deep relaxation. That's the whole point — which is
why there are a few real rules:

• Never listen while driving or operating machinery. Not "be careful" — never. Not even the confidence or focus sessions. These sessions are designed to lower alertness.
• Don't listen while doing anything that requires your full attention: cooking, supervising children, cycling, swimming.
• Do listen: in bed, on the couch, in a parked car, on a train or plane as a passenger, in a comfy chair with the door closed.
• If you have epilepsy, a seizure disorder, or a diagnosed psychiatric condition, please talk with your doctor before using hypnotherapy audio of any kind — ours included.

And the honest framing you'll see everywhere on Wren: our sessions are for
relaxation and personal development. They are not medical or psychological treatment,
and they're not a substitute for professional care. If you're struggling with your
mental health, a good therapist is worth more than any audio — and if you're in crisis
in the US, call or text 988 (Suicide & Crisis Lifeline), anytime, free.

18. Your affirmations page, and reading your session

• Every new session comes with its own affirmations page — the session's affirmation lines, laid out as a keepsake you can download as a PDF from your library and keep anywhere. It says exactly what the audio says.
• If you're deaf or hard of hearing, or otherwise need to read a session rather than listen to it, email joel@motivationalhypnotherapy.com with the session title and we'll prepare a personal transcript for you — a real accommodation, handled by a person. Transcripts are part of your session and covered by the same personal-use license as the audio.
• We don't offer a general script preview or download. Sessions are written to be heard — hypnotic language on a page reads strangely on purpose, and the listening is where the work happens.

Still need help?

Email joel@motivationalhypnotherapy.com — a real reply, usually within one business day. Include the
email on your account and, for session issues, the session title. We read everything.