Wren Help Center

Getting Started

1. How Wren works

You answer a short quiz — about two minutes. What you want to work on, what's actually
going on in your life right now, your first name, how long you'd like the session to be,
which voice you'd like to hear, and the background sound you find most relaxing.

Then we build a hypnotherapy audio session just for you. Not "picked for you from a
library" — written for you. Your name, your situation, and your goal are woven into the
session itself. It's ready in about a minute, and it lives in your private library where
you can stream it or download it anytime.

Your first personalized session — a 10-minute sample — is free. After that, members get
8 new personalized sessions every month, plus our full starter library of ready-to-play
sessions from day one.

That's the whole loop: tell us what's going on → get a session made for exactly that →
listen tonight.

2. How your sessions are made (yes, we use AI — here's how)

We believe you deserve a straight answer to this, so here it is.

Every Wren session is built on protocols written and approved by a certified clinical
hypnotherapist with over 20 years in practice. The structure of every session — how it
opens, how it guides you into deep relaxation, how suggestions are framed, how it ends —
comes from those human-authored protocols. The AI never invents its own therapeutic
approach.

What the AI does is personalization: it takes the protocol for your goal and fills in
you — your name, your words, your situation — so the session speaks to your Thursday
interview, not a generic "stressful event." Then the audio is narrated using
professional, licensed voice technology and mixed with your chosen soundscape.

Every generated script also passes an automatic safety check before it becomes audio,
and flagged sessions are reviewed by a human every week.

So: human expertise decides what a session says and does. AI makes it yours. We
think that's the right division of labor, and we'll always be upfront about it.

3. Your first session: getting the most from it

A few tips from two decades of practice:

• Pick the real thing. In the quiz, describe what's actually going on in your own

words. "I can't stop replaying a conversation with my sister" makes a far better
session than "stress."

• Choose your moment. Somewhere you won't be interrupted, phone on Do Not Disturb.

For sleep sessions, listen in bed with the lights out.

• Headphones help but aren't required.
• Don't try hard. Hypnotherapy isn't about forcing anything — if your mind wanders,

that's normal and fine. Just let the voice bring you back.

• Repeat listening works best. Most people notice the most from a session they've

played several nights in a row.

4. Changing your quiz answers & getting new sessions

Your quiz answers aren't a tattoo. Life changes weekly — your sessions should too.

Every time you create a new session, you go through a short version of the quiz again:
new goal (or the same one), new description of what's going on, your choice of voice,
length, and soundscape. Each new session uses one session credit.

Want to change your default voice or name pronunciation? Head to Settings → Preferences
— those carry into every future session automatically.

Sessions & Credits

5. Session credits & how rollover works

Your membership includes 8 personalized sessions per month. Each time you generate a
new personalized session, that uses one credit. (Listening again is always free — your
library is yours, and replaying sessions never costs anything.)

Rollover: unused credits roll over for one extra month. So if you use 5 credits in
March, the 3 left over are still good through April — on top of April's fresh 8. Credits
older than that expire, which keeps the service sustainable for everyone.

The credit counter at the top of your library always shows what you have and when the
oldest ones expire. Session packs ($19 for 3) work the same way but the pack credits
don't expire for 12 months.

6. Don't love a session? Regenerate it

It happens — maybe the session leaned on an angle that didn't fit, or the pacing wasn't
right for you tonight. Two options, right on the session page:

• Regenerate — we'll write the session again, fresh, from your same quiz answers.

Your first regenerate of any session is free (it doesn't use a credit).

• Adjust & regenerate — tweak your answers first (different description, different

length or ending) and rebuild it. Also free the first time for that session.

If a session ever feels genuinely wrong — not just "not my taste" — please use the
"Report this session" link too. A human reviews every report weekly, and it's how we
make the whole system better.

7. Voices: choosing the right one for you

You can pick from up to four voices, and you can use a different one for every session:

• Signature — the voice of the certified clinical hypnotherapist who designed every

Wren protocol. Two decades of session delivery are in this cadence; it's the voice
we recommend starting with.

• Three curated companion voices — including at least one female voice — chosen

specifically for their pacing and warmth in guided relaxation.

There's no wrong answer. Many members use one voice for sleep and another for daytime
confidence sessions. Change anytime in the quiz or in Settings.

8. Session length & endings (sleep fade-out vs. wake-up)

Length: choose 10, 20, or 30 minutes when you create a session. Shorter isn't
weaker — a 10-minute session is fully structured, just more concise.

Endings — this matters more than people expect:

• Sleep fade-out — the session ends by guiding you down into sleep. The voice

softens and fades; there's no "wake up" at the end. Choose this for bedtime.

• Wake count-up — the session ends by counting you back up to full, refreshed

alertness. Choose this for daytime listening, or any session you'll play before doing
anything that needs your full attention.

If you fall asleep during a wake-up session, that's fine and completely safe — you'll
simply drift into normal sleep and the audio will end on its own.

9. Downloading sessions & listening offline

Every session in your library has a Download button — you get a standard MP3 file
that plays in any audio app, on any device. Downloads are included with membership at no
extra cost.

Good to know:

• Downloaded sessions are yours to keep for personal use, even if you later cancel.
• On iPhone/iPad, downloads save to the Files app (or play directly in your browser).
• The library also streams from any browser — phone, tablet, laptop — no app install

needed. Log in at wren.rest and press play.

10. Playback problems? Try this first

Most playback hiccups clear up with one of these:

1. Refresh the page — the player reloads and resumes.
2. Check your connection — streaming needs a steady connection; if yours is spotty,

download the session instead and play it locally.

1. Try another browser — Safari, Chrome, and Firefox are all supported; an outdated

browser is the most common culprit.

1. Volume & Bluetooth — if you hear silence, check your device isn't sending audio to

a paired speaker in another room (it happens more than you'd think).

1. Still stuck? Email support@wren.rest with your device + browser and which session —

we'll usually have you fixed within a day, and if a generation genuinely failed we'll
restore the credit automatically.

Billing

11. Plans, prices & renewal

Renewal is automatic — monthly plans renew each month on your start date, annual plans
renew yearly. You'll get a reminder email before any annual renewal. Manage everything
(plan, card, cancellation) from Settings → Billing, which opens your secure billing
portal — we never see or store your card number; payments are handled by Stripe.

Prices shown before tax; sales tax is added at checkout where required.

12. Canceling or pausing your membership

You can cancel in about 20 seconds, yourself, with no phone call and no guilt trip:
Settings → Billing → Cancel membership.

When you cancel:

• Your membership stays fully active until the end of the period you've already paid for.
• Your downloaded sessions are yours to keep, always.
• Your library remains viewable; generating new sessions stops when the paid period ends.

Rather pause than leave? If it's a budget month or life is just full, the **Pause
plan** is $6.49/month: your library stays fully streamable and your existing credits
stay frozen (they don't expire while paused), but no new monthly credits are added.
Switch back to full membership anytime and pick up right where you left off. You'll see
this option in the cancel flow, or just ask at support@wren.rest.

13. Refunds

Our policy is simple and human:

• Any charge under $20 (a monthly renewal, a session pack): if something went wrong

or you're just not happy, email support@wren.rest and we'll refund it — approved
automatically, no interrogation, typically back on your card within 5–10 business days.

• Annual plans: within 14 days of a new annual purchase or renewal, we'll refund it

in full on request. After 14 days, we'll work with you on a fair pro-rated resolution —
just write to us.

• Something technically broke (a session failed to generate, a double charge)? We'll

refund or credit it regardless of timing. Always.

We ask one favor: tell us why, if you're willing. Refund reasons are one of the main
ways we find and fix real problems.

14. Founding member terms

The founding offer — $59/year for the first 100 members — is our thank-you to the
people who trusted us first. The fine print, kept short:

• It's the full Annual plan. Nothing is stripped down.
• **Your renewal price is locked at $59/year for as long as you stay continuously

subscribed** — even when the standard annual price is higher.

• If you cancel and later return, you return at the then-current standard price (the

lock is for continuous membership).

• The offer is limited to 100 memberships, one per person, during the launch window.

When it's gone, it's gone — the counter on the pricing page is real.

Account & Privacy

15. Your data, your privacy, your rights

What you tell us in the quiz is personal — sometimes deeply personal. Here's our promise,
in plain words:

• We never sell your data. We never share your quiz answers. They're used for exactly

one thing: building your sessions.

• Your quiz answers are stored securely and linked only to your account.
• Payment details are handled entirely by Stripe; we never see your card number.
• We ask for your consent before collecting quiz answers, and you can withdraw it.

Your rights (including Washington's My Health My Data Act): because quiz answers can
relate to your wellbeing, you have the right to:

• See the personal and consumer health data we hold about you,
• Withdraw consent for us to collect or use it,
• Have it deleted — fully and permanently.

To exercise any of these, email support@wren.rest with the subject "Privacy request"
from the email on your account. We'll confirm within a few days and complete deletion
requests within 30 days, including asking any service providers to do the same. If you
ever feel we haven't handled a request properly, our privacy policy explains how to
appeal and how to contact the Washington Attorney General.

Full details live in our Privacy Policy at wren.rest/privacy.

16. Deleting your account

Deleting your account is permanent and includes: your profile, quiz answers, generated
session audio in your library, ratings, and email subscription. It does not delete
files you've already downloaded to your own devices (those are yours), and we retain the
minimal billing records the law requires us to keep (handled by Stripe).

Two ways to do it:

1. Settings → Account → Delete my account — confirm twice, done.
2. Email support@wren.rest with the subject "Delete my account" from your account

email, and we'll take care of it and confirm when complete (within 30 days, usually
much faster).

If you have unused paid time, ask us about a refund before deleting — see article 13.

Listening & Safety

17. When (and when not) to listen — please read this one

Hypnotherapy audio guides you into deep relaxation. That's the whole point — which is
why there are a few real rules:

• Never listen while driving or operating machinery. Not "be careful" — never. Not

even the confidence or focus sessions. These sessions are designed to lower alertness.

• Don't listen while doing anything that requires your full attention: cooking,

supervising children, cycling, swimming.

• Do listen: in bed, on the couch, in a parked car, on a train or plane as a

passenger, in a comfy chair with the door closed.

• If you have epilepsy, a seizure disorder, or a diagnosed psychiatric condition, please

talk with your doctor before using hypnotherapy audio of any kind — ours included.

And the honest framing you'll see everywhere on Wren: our sessions are for
relaxation and personal development. They are not medical or psychological treatment,
and they're not a substitute for professional care. If you're struggling with your
mental health, a good therapist is worth more than any audio — and if you're in crisis
in the US, call or text 988 (Suicide & Crisis Lifeline), anytime, free.

Still need help?

Email support@wren.rest — a real reply, usually within one business day. Include the
email on your account and, for session issues, the session title. We read everything.