DRAFTPrepared for attorney review — not yet legal advice, not final. These policies are AI-drafted and may change before public launch, pending sign-off by a licensed attorney.

Terms of Service

Effective date: [EFFECTIVE_DATE]

Welcome to Wren. These Terms of Service ("Terms") are a binding agreement between you and Wren (entity name pending) ("Wren," "we," "us," or "our"), the operator of the website at wren.rest and the Wren service (together, the "Service"). By creating an account, completing our quiz, requesting a free sample session, or purchasing a subscription or session pack, you agree to these Terms. If you do not agree, do not use the Service.

Please read Section 13 (Disputes and Arbitration) carefully. It requires that most disputes be resolved by binding individual arbitration and includes a class-action waiver, with a 30-day right to opt out.

1. What the Service Is

Wren generates personalized audio sessions for relaxation and personal development. You answer a short quiz — your goal, a description of your situation in your own words, your first name, and your preferences for voice, session length, and background soundscape — and our system generates a custom audio session using artificial-intelligence tools (script generation and voice synthesis), built on session structures authored by a certified clinical hypnotherapist. Sessions are delivered to your private streaming library on the Service, where you can stream and download them.

The Service is a wellness and personal-development product. It is not medical care, mental-health care, psychotherapy, or any form of treatment or diagnosis, and it is not a substitute for care from a licensed professional. The Wellness Disclaimer published on the Service (the "Wellness Disclaimer") is incorporated into these Terms by reference and forms part of your agreement with us. Please read it, including the audio-safety warning: never listen to sessions while driving, operating machinery, or doing anything that requires your attention.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are 18 or older and legally able to enter into this agreement. The Service is not directed to, and may not be used by, anyone under 18. If we learn that an account belongs to someone under 18, we will close the account and delete its data.

3. Your Account

  • You need an account to receive sessions. You agree to provide accurate information (including a valid email address) and to keep it current.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us at support@wren.rest if you suspect unauthorized use.
  • Accounts are personal to you. You may not share, sell, or transfer your account, and you may not use the Service on behalf of another person without their knowledge.
  • We may suspend or terminate accounts that violate these Terms (see Section 9).

4. Subscriptions, Billing, Renewal, and Cancellation

4.1 Plans

  • Monthly subscription — $12.99/month. Includes 8 personalized session credits per month, access to the starter library, and credit rollover as described in Section 5.
  • Annual subscription — $79/year. Same monthly benefits as the monthly plan, billed once per year.
  • Founding annual offer — $59 for the first year. A limited launch offer described in Section 6.
  • Session pack — $19 one-time. 3 personalized session credits with no subscription (Section 7).
  • Free sample. One free 10-minute personalized sample session after completing the quiz and providing your email address. No payment method is required for the free sample.

Prices are in U.S. dollars and exclude any applicable taxes, which are calculated and added at checkout.

4.2 Billing and automatic renewal

  • Payments are processed by Stripe, our payment processor. We do not receive or store your full card number.
  • Subscriptions renew automatically. Your monthly plan renews each month, and your annual plan renews each year, on your billing anniversary date, at the then-current price for your plan, until you cancel. By subscribing, you authorize us (through Stripe) to charge your payment method on each renewal date.
  • Before you complete a subscription purchase, we disclose the price, the renewal frequency, and how to cancel, and you must affirmatively accept those terms at checkout.
  • If a renewal charge fails, we may retry the charge and will notify you. If payment cannot be collected, we may pause or cancel your subscription.

4.3 Cancellation — cancel anytime

  • You can cancel your subscription at any time from your account settings — the same online, self-service path you used to sign up. No phone call, email, or chat is required (though we're happy to help at support@wren.rest).
  • Cancellation takes effect at the end of your current paid billing period. You keep access to the Service, your remaining credits, and your library until that period ends. We do not charge you again after you cancel.
  • Except as stated in Section 8 (Refunds) or where required by law, we do not provide prorated refunds for partial billing periods.

4.4 Price changes

We may change subscription prices. For existing subscribers, a price change takes effect at your next renewal, and we will give you at least 30 days' advance notice by email. If you don't agree with the new price, cancel before the renewal date and you will not be charged the new price.

5. Session Credits and Rollover

  • Each subscription month, your account receives 8 personalized session credits. One credit generates one personalized session at any available length.
  • Rollover: unused credits roll over for one (1) additional month. Credits unused at the end of that second month expire. Example: credits granted January 1 that are unused by January 31 remain usable through the end of February, then expire.
  • Annual subscribers receive credits on the same monthly schedule (8 per month), with the same one-month rollover.
  • Credits have no cash value, are not redeemable for money, and are not transferable to other accounts.
  • If your subscription ends, unused subscription credits expire when your paid period ends. Sessions already generated remain yours as described in Section 10.
  • We may offer a "regenerate" option if a generated session has a technical or quality problem; regeneration of a defective session does not consume an additional credit.

6. Founding Annual Offer

The founding annual offer ($59 for the first year) is available for a limited time and/or to a limited number of customers, as stated at the time of the offer. It applies to your first annual term only. Unless we say otherwise in the offer terms, a founding subscription renews after the first year at the then-current standard annual price (currently $79/year), with advance notice per Section 4.4, and can be cancelled anytime per Section 4.3. The founding offer cannot be combined with other offers and has no cash value.

7. One-Time Session Packs

A session pack is a one-time purchase, not a subscription — it never auto-renews. Pack credits are valid for 12 months from purchase, do not expire month-to-month, and are subject to the same no-cash-value and non-transferability rules as subscription credits. Sessions generated from a pack live in your library under the same license as any other session (Section 10). You need an account (free) to use pack credits.

8. Refunds

  • Automatic approval under $20: any refund request for a charge of less than $20 (for example, a monthly subscription charge or a session pack) is approved automatically — email support@wren.rest or use the refund option in your account, and we will process it without questions. One automatic refund per customer per rolling 12 months; further requests are reviewed by a human but still honored where reasonable.
  • Charges of $20 or more (annual plans): contact support@wren.rest within 14 days of the charge for a full refund if you have used fewer than 2 session credits in that billing period. Outside that window, refunds are at our reasonable discretion, and we will always consider technical failures, billing errors, and duplicate charges favorably.
  • Refunds are issued to the original payment method via Stripe.
  • Nothing in this section limits any non-waivable refund rights you have under applicable law.

9. Acceptable Use

You agree not to:

  • use the Service for anyone under 18, or provide quiz answers about a third party without their knowledge;
  • resell, redistribute, publicly perform, broadcast, or commercially exploit generated sessions or starter-library content (see Section 10 for what your license covers);
  • copy, scrape, reverse-engineer, or attempt to extract the Service's prompts, templates, protocols, models, or voice assets;
  • use the Service to generate content intended to harm, harass, or deceive anyone, or submit quiz inputs designed to make the system produce unlawful, hateful, or abusive content;
  • attempt to bypass credit limits, paywalls, or security measures, or use automated tools to create accounts or generate sessions;
  • misrepresent generated sessions as being individually authored, recorded, or clinically prescribed for you by a specific practitioner;
  • use the Service where prohibited by law.

We may remove content, suspend generation, or terminate accounts for violations. If we terminate your account for a material violation of this section, we are not obligated to refund fees for the current period; if we terminate your account for convenience (not for cause), we will refund the unused portion of any prepaid period.

10. Content Ownership and Licenses

10.1 Your generated sessions

When the Service generates a session for you, we grant you a perpetual, worldwide, non-exclusive, non-transferable license to stream, download, and keep copies of that session for your personal, non-commercial use. This license survives cancellation of your subscription — sessions you generated and downloaded remain yours to listen to. Personal use includes playing sessions on your own devices and for members of your household; it does not include uploading sessions to public platforms, using them in commercial products or services, reselling them, or using them to train machine-learning systems.

10.2 What Wren (entity name pending) retains

Wren (entity name pending) and its licensors retain all right, title, and interest in and to the Service, including the session templates and protocols, prompts, generation pipeline, software, website, brand, starter-library recordings, music and soundscapes, and the synthetic voices used to narrate sessions. Voices offered on the Service (including the "Signature" voice) are licensed voice models; your license to a generated session does not give you any rights in the underlying voice model, and you may not use recordings to clone, imitate, or train a voice.

10.3 Your quiz inputs

You retain ownership of the words you type into the quiz. You grant us a license to use your quiz answers to operate the Service — generating your sessions, titling them, and improving your experience — as described in our Privacy Policy and Consumer Health Data Privacy Policy. We do not sell your quiz answers, and we do not use your identifiable quiz answers to train generalized AI models.

10.4 Feedback

If you send us suggestions or feedback, we may use them without restriction or compensation.

11. AI-Generated Content Disclosure

Sessions are generated by artificial-intelligence systems: the script is composed by a language model working within session structures authored and approved by a certified clinical hypnotherapist, and the narration is produced by synthetic voice technology (including a licensed voice model of the founder for the "Signature" voice). Session narration is synthetic audio, not a live or individually recorded human performance. AI-generated content can occasionally contain errors or awkward phrasing despite our automated and human review processes; if a session seems off, use the regenerate option or contact support@wren.rest. Sessions are generated from your inputs and our templates — they are not individualized professional advice, and no practitioner-patient or therapist-client relationship is created by your use of the Service.

12. Disclaimers and Limitation of Liability

12.1 Wellness disclaimer

The Service is for relaxation, stress management, and personal development only. It does not provide medical, psychological, or therapeutic diagnosis, treatment, or advice. The full Wellness Disclaimer (including audio-safety warnings and contraindication advisories) is incorporated into these Terms. If you have or suspect a medical or mental-health condition, consult a qualified professional before using the Service. If you are in crisis, call or text 988 (U.S. Suicide & Crisis Lifeline) or your local emergency number — do not rely on the Service.

12.2 "As is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SESSION WILL PRODUCE ANY PARTICULAR RESULT OR OUTCOME. INDIVIDUAL EXPERIENCES VARY.

12.3 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) Wren (entity name pending) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE; AND (b) Wren (entity name pending)'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (ii) $100.

Some jurisdictions do not allow certain warranty disclaimers or liability limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, willful misconduct, or fraud.

12.4 Your responsibility

You are responsible for using the Service safely and as directed in the Wellness Disclaimer — including never listening while driving or operating machinery, and consulting a professional first if you have a condition listed in the contraindications advisory.

13. Disputes, Governing Law, and Arbitration

13.1 Governing law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. Where court proceedings are permitted under this section, they will be brought in the state or federal courts located in Washington State, and you consent to their jurisdiction.

13.2 Informal resolution first

Before filing any claim, you and we each agree to try to resolve the dispute informally: send a written description of the dispute to support@wren.rest (or we will email you), and both sides will attempt in good faith to resolve it within 60 days. Most issues get resolved this way.

13.3 Binding arbitration and class waiver

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that (a) either party may bring an individual claim in small-claims court, and (b) either party may seek injunctive relief in court for infringement or misuse of intellectual property. Arbitration will be conducted in English, by videoconference or, if an in-person hearing is required, in Washington State or the county where you reside, at your choice. We will pay arbitration filing, administration, and arbitrator fees beyond the amount of your court filing fee if your claim is for less than $10,000, unless the arbitrator finds the claim frivolous.

Class waiver: all claims must be brought in the parties' individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, not arbitration.

13.4 30-day opt-out

You may opt out of the arbitration agreement in Section 13.3 by emailing support@wren.rest within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

14. Changes to the Service and These Terms

  • We may modify, add, or remove Service features. If we discontinue the Service entirely, we will give subscribers reasonable notice and refund any prepaid, unused period, and your download rights under Section 10.1 will remain for sessions already generated.
  • We may update these Terms. For material changes, we will give at least 30 days' notice by email and/or a prominent notice on the Service before the changes take effect. Continued use after the effective date constitutes acceptance; if you don't agree, cancel before the changes take effect. The "Effective date" at the top reflects the latest version. Changes do not apply retroactively to disputes arising before the change.

15. General

  • Entire agreement. These Terms, the Privacy Policy, the Consumer Health Data Privacy Policy, and the Wellness Disclaimer are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is found unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Notices. We may notify you by email to your account address; legal notices to us go to support@wren.rest and [MAILING_ADDRESS].

16. Contact

Wren (entity name pending)
[MAILING_ADDRESS]
support@wren.rest
wren.rest